Taylor Swift LED Phone Case 1989 tv (Is It Over Now)

I love Taylor Swift and 1989 is my all time favourite. I was so excited when I got my order and it did in fact light up. it's so cute and I was so happy! I always kept the USB port plugged into my phone unless if I was charging it. unfortunately it stopped working randomly one day. I had taken such good care of my case and have been careful and it just won't work. the cable doesn't seem to be damaged but it's obvious one or multiple wires are. I'm very upset because I've had it maybe 2-3 weeks and it just won't work anymore. very disappointing because the total cost was about $35 dollars and it didn't last me a month. tried to contact customer support but they didn't respond and it's been way over 24 hours. I decided to just email instead of requesting since they didn't get back to me. hoping they'll replace my case or refund me.

edit: they got back to me when I emailed them instead of requesting help. they offered a replacement after video proof my case doesn't work and I paid $4 to cover shipping of my new case. it's been a month or so later and it hasn't been shipped at all. no lable created either. I emailed them 2-3 days ago and they have failed to respond. I'm very disappointed with this business and how they handle defects or issues with their cases customers received. they have also technically stolen money from me since I haven't received a replacement like promised. and an fyi international shipping to the USA at MOST takes 3-4 weeks. while $4 isn't a lot, it looks bad on a small business to take any money like that and not keep up with their end of the replacement

edit: after submitting my review and an email they got back to me a few days later. they never sent a tracking number until that email, saying my carrier was supposed to send me one. mail units don't send customers tracking numbers, that's the small business' job. I worked a small business before and I had to send out tracking order and extra tracking if I messed up or a product was damaged within 30 days. I found it odd they never thought to email me my tracking number. my Shopify never updated which holds tracking numbers to my address which is why I thought they never sent it out. I appreciate them sending it out and getting back to me. my case works again and I hope it doesn't break so soon as the last one did. they were very kind throughout this process. I just wish I had more communication of when my replacement was shipped plus the tracking number, because I really thought they just didn't send it out.